1. How The Zensory Collects Information
Where applicable, we indicate whether and why you must provide us with Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
PERSONAL INFORMATION PROVIDED BY YOU
Registration, Orders, and Other Information You Provide: We may collect your information, which includes your sign-in credentials, name, company name, job title, email address and phone number, demographic information such as postcode, preferences and interests, or other information relevant to customer surveys and/or offers when you create an account, use our Services, request that we contact you or provide additional information to you, attend an event.
Communications: If you contact us directly, such as to request information or access to the Services, or for Customer Support, we may receive additional information about you, such as your contact information and the contents of your communication. We may receive information when you complete a form on our Site.
Payment Information: If you pay for our Services, we may collect payment information that you provide, such as bank account information and other information necessary to transfer funds.
INFORMATION WE COLLECT WHEN YOU USE THE SERVICES
Device Information: We receive information about your device, including IP address, web browser type, operating system version, mobile device model, device manufacturer and model, language codes.
Usage Information: We automatically receive information about your interactions with our Services, like the pages or other content you view, the dates and times of your interactions, how often you use our Services.
Location Data: We may infer your location from information we collect (for example, your IP address indicates the general geographic region from which you are connecting to the Internet). We may use location information to provide you with features, notifications, marketing, or other content that is influenced by your location (such as showing you the Services in your local language).
Cookies & Similar Technology
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
INFORMATION WE OBTAIN FROM THIRD PARTIES
We may receive information about you from our third-party partners, such as business or marketing partners. We may combine this information with the other information we collect about you to provide more useful information to you regarding our services. This information may include, for example, your name, company name, email address and job title.
We may also receive information when you register through a The Zensory partner (e.g. a partner who co-hosts an event, webinar, or whitepaper)
INFORMATION WE OBTAIN THROUGH MARKET INTELLIGENCE
We may also collect your name, company name, job title and email through market intelligence.
2. How The Zensory Uses Information
The Zensory will use information, including Personal Information, for the following purposes:
PROVIDING THE SERVICE
We use your information to provide, enhance, improve, and personalise our Services.
We use your payment information, where provided, to facilitate your transactions and payments.
We will use your information to understand and analyse how you use our Services.
MARKETING AND ADVERTISING
We will use your information for marketing purposes, such as contacting you about The Zensory products and services, providing you with promotional materials that may be useful, relevant, valuable or otherwise of interest to you. We use Personal Information that we collect in connection with the Services to determine whether The Zensory may wish to contact you in order to offer you The Zensory’s services. We may send you (a) information about topics or content that we think may interest you, or (b) updates about the latest developments or features on the Services. We also may send a newsletter or similar materials to the email address you provide to us, which you may unsubscribe from at any time. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We will not sell, distribute or lease your Personal Information to third parties unless we have your permission or are required by law to do so. We may use your Personal Information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
The Zensory will use your information to communicate with you, including to respond to your inquiries and to send emails to an email address you provide to us for customer service or technical support purposes.
If you are located in the European Economic Area, we only process your Personal Information based on a valid legal ground, including when:
a) You have consented to the use of your Personal Information, for example, to receive marketing communications. You may withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal;
b) We need your Personal Information to provide you with the Services or to respond to your inquiries;
c) We have a legal obligation to use your Personal Information; and
d) We or a third party, have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to conduct business analytics, identifying suitable partnerships for social impact campaigns and otherwise improve the safety, security, and performance of our Services.
3. How The Zensory Discloses Information
AS REQUIRED BY LAW AND SIMILAR DISCLOSURES
We may disclose information about you: (i) if we are required to do so by law, regulation, or legal processes, such as a court order or subpoena; (ii) in response to requests by government agencies, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to protect against or respond to physical, financial or other harm, injury, or loss to property; or (iv) in connection with an investigation of suspected or actual unlawful activity.
MERGER, SALE, OR OTHER ASSET TRANSFERS
The Zensory may disclose your Personal Information to a potential or actual acquirer, successor, or assignee as part of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
The Zensory may further disclose your Personal Information with your consent.
4. Data Retention
We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period, or such information is necessary to resolve disputes and enforce our agreements. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
5. Our Commitment to Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
6. Children’s Privacy
We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of our Services are directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, then you may alert us at firstname.lastname@example.org. If we learn that we have collected any Personal Information from children under 13, then we will promptly take steps to delete such information. Please note that if you are located in the European Union, we do not knowingly collect or solicit personally identifiable information from children under 16, so if you are a child under 16 and you are located in the European Union, you should not attempt to register for the Services or send us any personal information.
7. Controlling Your Personal Information: Your Rights and Choices
Upon request, The Zensory will provide you with information about whether we hold any of your Personal Information. You can update or correct Personal Information by accessing your account. You can also access or rectify your information (e.g. your email address) by reaching out to us at email@example.com. We will promptly correct any information found to be incorrect. You can delete your information by sending an email to firstname.lastname@example.org with your first name, last name, and the respective email addresses you would like for us to delete. To opt-out of receiving our newsletters or marketing emails, you can follow the unsubscribe instructions included in the emails communications you receive or contact us at the above email address. Please note that we have the right to reject deletion requests that are unduly burdensome or repetitive or that cannot be honoured in light of legal obligations or ongoing disputes, or where retention is necessary to enforce our agreements or protect our or another party’s rights, property, safety, or security.
8. How to Contact Us
The Zensory may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st April 2021.